Dealing with Difficult Behaviours - Melbourne

Dealing with Difficult Behaviours - Melbourne

You know that feeling when you're trying to have a normal conversation with a colleague, and suddenly they're defensive, argumentative, or just plain unreasonable? Maybe it's the team member who shoots down every idea in meetings, the customer who raises their voice at the slightest inconvenience, or the boss who seems to take everything personally. We've all been there, and honestly, most of us just muddle through hoping the situation will resolve itself. Spoiler alert: it usually doesn't.

Here's the thing about difficult behaviours – they're rarely about you, but they always affect you. Whether you're dealing with someone who's having a bad day, struggling with personal issues, or just has a challenging personality, these interactions can drain your energy, create tension in your workplace, and frankly, make your job a lot harder than it needs to be.

This training isn't about becoming a workplace therapist or learning to "fix" people. It's about giving you practical tools to handle these situations with confidence, protect your own wellbeing, and actually get things done despite the drama. You'll learn how to read the warning signs before a conversation goes sideways, how to respond instead of react when someone's being difficult, and most importantly, how to maintain your professional composure without becoming a doormat.

We'll work through real scenarios you've probably faced: the colleague who interrupts everyone, the client who's never satisfied, the team member who takes criticism as a personal attack. You'll practice techniques that actually work in the moment – not just theory that sounds good on paper but falls apart when someone's yelling at you about a deadline.

The reality is, you can't control other people's behaviour, but you absolutely can control how you respond to it. And that response can either escalate the situation or defuse it, damage relationships or strengthen them, leave you stressed and frustrated or feeling capable and professional.

What You'll Learn:
How to stay calm and think clearly when someone's being unreasonable or aggressive
Techniques to redirect difficult conversations without making things worse
Ways to set boundaries that stick without creating more conflict
How to identify what's really driving someone's difficult behaviour
Strategies for dealing with difficult behaviours that protect your mental energy
Methods to de-escalate tense situations before they spiral out of control
How to have tough conversations that actually lead to positive outcomes
Ways to manage your own emotional reactions so you can respond professionally

You'll also learn when it's time to escalate an issue to management and how to document problematic behaviours effectively. Because sometimes, despite your best efforts, professional help is needed.

The Bottom Line:
After this training, you'll walk into challenging interactions with a toolkit of proven strategies instead of just hoping for the best. You'll feel more confident handling personality clashes, customer complaints, and workplace tensions. Most importantly, you'll stop dreading those difficult conversations and start seeing them as problems you can actually solve. Your colleagues will notice you're more composed under pressure, and you'll go home at the end of the day feeling accomplished rather than emotionally drained. This isn't about changing difficult people – it's about changing how you handle them, and that makes all the difference in your daily work experience. Plus, you'll discover that many "difficult" people aren't actually that difficult once you understand what's really going on and know how to manage workplace anxiety in challenging situations.